Health Savings Account, Flexible Savings account, Employee Assistance Program.
Great Benefits Medical, Dental, Vision and Life Insurance.Communication will be through email, instant messaging applications, phone calls and zoom video calls. The Customer Success Engineer may respond to these escalations through communication with the Customer Support Representative, Customer Success Manager or directly with the Customer. During the resolution of a technical issue, the Customer Success Engineer may engage with Engineering, Telecom, NOC, NetOps, Product Management or Sales Engineering. The Customer Success Engineer will work closely with Customer Service and Customer Success Managers to address escalations of technical issues for these VIP Customers. The Customer Success Engineer will work with new customers during their on-boarding and implementation and existing customers who face technical issues. The Customer Success Engineer will need to understand the eFax Network Configuration, Hardware and Telecom Interconnects. The Customer Success Engineer will be the technical subject matter expert for the eFax Corporate product offerings including the Enterprise API, eFax Router, Mobile Applications and custom integrations. The Customer Success Engineer will be the technical point of contact for eFax Corporate s most important enterprise clients.
Consensus Cloud Solutions is hiring for Full Stack Developer - Customer Success.